L1/L2 Support Engineer

• Experience with Java/.net application support for L1/L2 required.
• Should be available Thursday to Monday between 7 am to 4 pm EST
• Experience with Jira, Cherwell ticketing systems required
• Production L1, L2 support – Proactively monitor customer and other production issues, raise tickets, Send Report.
• Quickly responds to incident alerts and support calls. Identify, and coordinates with teams that are critical to the event’s resolution
• Perform root cause analysis and fix critical issues
• Demonstrates ability to multi-task and re-prioritize responsibilities based on changing requirements (such as urgent customer problems).
• Building products is all about solving hard problems. It requires creativity and out of box thinking.

Competency Requirements:

Passionate, creative, intelligent, critical thinker, problem solver, Proactive communicator, documents clearly and succinctly, detail oriented, Inspiring, respectful, thoughtful and energetic